Sizing Guide
Sizing Guide
Sizing Guide

Return & Refund Policy

Updated at May 3rd, 2026

Definitions and Key Terms

  • Company: solemates.mu.
  • Customer: any person or organisation using the Service.
  • Device: any internet-connected device.
  • Service: the services provided by solemates.mu.
  • Website: solemates.mu
  • You: a registered user or customer.

Return & Refund Policy

Thanks for shopping at solemates.mu. We appreciate your support and aim to provide a rewarding experience when exploring, evaluating, and purchasing our products.

By placing an order or making a purchase, you agree to this policy and our Privacy Policy.

If there is an issue with your purchase or you are not satisfied, refunds are not available for items once purchased.

Refunds

We are committed to delivering high-quality products. Each item is inspected, checked for defects, and carefully packaged.

However, in cases where stock is unavailable or issues arise during processing, we may need to cancel your order. You will be notified in advance.

If payment has been made online (not Cash on Delivery), a refund will be processed once the cancellation is confirmed.

Please note that solemates.mu is not liable for any damage occurring during shipping or transit.

General Policy Conditions

  • No returns are allowed on products purchased online or in-store.
  • Returned goods are not accepted.
  • No refunds are issued for completed purchases.
  • Product exchanges are not encouraged.
  • Reselling used products is discouraged.

International Orders

  • No exchanges or returns are supported.
  • If an order is cancelled before processing and dispatch, a refund may be issued.
  • Orders are typically processed within 1–2 days before dispatch.
  • Orders already shipped cannot be cancelled, returned, or refunded.
  • If you encounter issues, please contact the support team immediately.

Your Consent

By using our website, registering an account, or making a purchase, you consent to this Return & Refund Policy.

Changes to This Policy

We may update this policy to reflect changes in our services or operations. Continued use of the Service constitutes acceptance of the updated policy.

Contact Us

If you are not satisfied with any product or service, please contact us:

  • Email: solematesmu@yahoo.com